Saint on Getting Stuff Done No Description Blogo Mon, 21 Apr 2014 04:56:55 GMT en-us David Griffiths Wed, 05 Mar 2014 18:57:49 GMT Carolyn Saint  Trenicia--you're absolutely right!  Thanks for commenting.

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Trenicia Agreed! I think sharing the audit risk assessments and testing approaches is something  more audit shops should do.  A lot of times we guard that information like it's top secret, when it is a really valuable piece of not only getting buy in from the auditee but also helping them understand why we're doing what we're doing so that they can help us strengthen our process.

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Masood In my opinion,the discussion leads to the monitoring procees because in every activity like running of  bussiness,manufacturing even back office working, it is essential to supervise the activity/working of workers/staff  to achive objectives of  enterpenur/management to opitimum level.However while monitoring worker/staff ,one should be act with more confidance and possesing relative knowledge. 

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David Griffiths Sun, 12 Jan 2014 10:27:36 GMT Carolyn Saint Great comments and stories!  Thanks for giving me feedback and elaborating on the importance of seeing things with your own eyes rather than relying on secondhand analysis and computer-based research. 

@Mike Foltyn--if you manage NOT to find a 7-Eleven in Japan that would be amazing.  There are about 15,000 stores there!  And the food's great too. 

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Phil Caskanette Couldn't agree more.  As a former Site Controller, I found the best way to understand how the business operates is "management by wandering around".  Unless you see the processes in action, you can't really understand the process bottlenecks, potential risk exposures, and other challenges to a successful business.  Nor would you appreciate the talents and expertise of your most important assets (people) that keep your business running and successful.   Because the employees would see the "face" of management they were generally more open about problems, and finding solutions to them.  Sometimes you need to hear that if we spent $100 in staplers for every cashier that it would improve productivity by 10%. Or that a battery backup system on the cash registers would prevent a 10 minute boot-up and loss of sales when the power was flickering on and off.

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Doug Anderson Thu, 09 Jan 2014 14:41:56 GMT David Baldwin This article is relevant regardless of your industry.  Whether you are auditing in manufacturing, retail, media or any other number of industries, I believe it is critical to leave your office and be with the people who are making the decisions and taking the actions.  My recent trips my Company's offices in Europe and Asia have proven to be invaluable.  It has given me a chance to see how the business actually operates and learn where the real risks are.

Thank you, Carolyn.  I appreciate your taking the time to write this insightful article.

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Tony Pellegrini Thanks for the article, Carolyn. It reminded me of my former career, when I used to design machinery for the steel industry, working from the Chicago engineering office. It wasn't until I started traveling to the manufacturing plants, feeling the heat (literally) of walking around the shop floors, and talking to the operators, that I got a better sense of what was needed to improve the processes. Those who do the job know it best, and I was able to incorporate many of the operators' suggestions into process improvements across all of the plant locations.

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Allan Misner I agree that you should go and see for yourself, but I think it should be a pervasive part of your work.  In every organization I've worked for, I've found silos and filters that keep important details from making their way to HQ.  If you don't show the commitment to be in the field, even your staff may fall into this trap.  You can't take someone's pulse standing in a different room, you can't be an effective auditor without face-to-face interaction with your client.  I call it boots on the ground and I do all I can to lead by example.

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mike foltyn Fri, 03 Jan 2014 22:30:32 GMT Carolyn Saint Tim--I'm glad you enjoyed it!  Thanks for the comment (and vice versa!)

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Tim Hughes  Carolyn is spot on.  Know I remember why I liked working with you so much.  Good thoughts.

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Don Sparks, CIA, CISA, CRMA, ARM Thu, 21 Nov 2013 18:21:21 GMT Don Sparks, CIA, CISA, CRMA, ARM Thu, 21 Nov 2013 18:04:30 GMT David Griffiths Tue, 12 Nov 2013 19:58:15 GMT Carolyn Saint Thanks for the comment Jim.  Khan Academy is a world-changer.  It's a great tool for upskilling yourself.  The key remains the individual's personal commitment to spend the time and energy to just be better. 

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Carolyn Saint Wow David, you really gave us some good insights on the benefits of writing the user manual at an earlier point in a system implementation.  I'm going to share this with my team and my IT partners to get their thoughts on how we could use this on our major projects. Definitely will check out your web site too. Thanks again for taking the time to share your expertise and wisdom!

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Jim Fitzmaurice Great stuff, Carolyn.  The Khan Academy knowledge map speaks to me.  -- Jim

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